Shipping Policy

Last updated: November 4, 2026

This store is operated by Sandi Holdings Limited, under the name 3DThinkPro.

This policy explains how we ship an order. Returns, who pays return shipping, and refund timing are in the return and refund policy.

Order Processing

Except as otherwise stated on the website, orders are processed as soon as possible.

You receive a confirmation email with tracking when the order ships, if the shipping method supports tracking.

Shipping Cost and Delivery Time

Shipping cost and the estimated delivery time are calculated at Shopify checkout. The checkout shows the methods available for your destination, the charge, and the estimate before you pay. Delivery times shown there are estimates, not guarantees. They begin once the order ships and can change because of the carrier, weather, customs, or another event outside our control.

Free standard shipping may be offered on an order when Shopify checkout displays it. This policy does not set a free-shipping threshold, name a carrier, or promise a number of delivery days. If checkout does not show a charge or a delivery estimate you need, confirm it with support@3dthinkpro.com before you order.

United Kingdom Customs, Taxes, and Other Applicable Fees

For an order shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges are calculated and collected at checkout and shown before you place the order. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

Additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when the order arrives in the United Kingdom. Those charges are set by UK customs authorities or the carrier, or both, and are the customer's responsibility unless checkout expressly states that duties and taxes are prepaid.

Customs processing can also affect delivery time. Check your local import rules before you order.

European Union Customs, Taxes, and Other Applicable Fees

An order shipped to a country in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, those charges are calculated and shown at checkout before you place the order. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, the order is shipped with those charges prepaid and you should not be asked to pay further import charges at delivery. If checkout does not state that, you may have to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are set by EU customs authorities or the carrier, or both. They can vary with the destination country, product classification, product value, country of origin, and shipping method. Customs processing can also affect delivery time.

Order Tracking

Once the order ships, we email a confirmation with a tracking number and link when the method provides one. Tracking information can take time to update after you receive it.

Shipping Destinations

We currently ship to Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, and the United States.

An international order may be subject to customs duties, import taxes, fees, and customs delays. Any charge collected at checkout is shown before you complete the purchase.

Address Accuracy

Check the shipping address at checkout. Email support@3dthinkpro.com as soon as you can if it needs a correction.

Lost, Damaged, or Delayed Packages

If an order is lost, damaged, or delayed, email us and we will help you work with the carrier.

Order Changes and Cancellations

Email us as soon as you can if you need to change or cancel an order. We may be able to change it before it ships. Once it is in transit, we cannot modify it. A refund for a cancelled or delayed order is sent to the original payment method where that is possible. The timing of that refund is confirmed with support@3dthinkpro.com when this policy does not already state a number of days.

Questions

Email support@3dthinkpro.com or use the contact form.