Loading
Last updated: November 4, 2026
This store is operated by Sandi Holdings Limited, under the name 3DThinkPro.
3DThinkPro makes motorcycle seats and related parts that are designed to fit specific motorcycle models. We sell these products as customized products. We want the order to match the motorcycle you ride.
Unless applicable law requires otherwise, we generally do not accept returns or exchanges for non-quality reasons. That includes a change of mind, personal preference, ordering the wrong motorcycle model, or no longer needing the product. If you have a special circumstance, email us. We review the request and decide whether an additional return or exchange can be offered. Approval is not guaranteed.
This policy does not limit any consumer right that the law does not allow us to limit. Outbound shipping cost, destinations, and delivery estimates are in the shipping policy and are calculated at Shopify checkout.
Returns are arranged with support@3dthinkpro.com. Sandi Holdings Limited operates this store as 3DThinkPro. Email that address before you ship a return, and wait for return instructions. Do not send the product until we agree it can be returned, unless you are using a statutory right to cancel or withdraw and the law lets you return the goods without prior approval.
Do not send a product back to the outbound address printed on the parcel unless we specifically tell you to do so.
For a confirmed manufacturing defect, damage in transit, or an item that does not match the order, 3DThinkPro pays the necessary return or exchange shipping cost. Depending on your location, we may send a prepaid label, arrange a collection, or offer another return method.
If we approve a discretionary return or exchange for a non-quality reason, you pay the return shipping cost, unless applicable law requires otherwise.
If you are a consumer in the European Union using the statutory right of withdrawal, or a consumer in the United Kingdom using the statutory right to cancel, you pay the direct cost of returning the goods, unless we agree otherwise or applicable law requires otherwise.
Where a return, cancellation, or withdrawal window applies, it starts on the day you actually receive the order. That day is the delivery date. It does not start on the day you place the order.
Eligible consumers in the European Union may withdraw within 14 days after the day they receive the goods, unless a statutory exception applies. Eligible consumers in the United Kingdom may cancel within 14 days after the day they receive the goods, unless a statutory exception applies. After you notify us, you have a further 14 days to send the goods back.
Goods made to a consumer's specifications or clearly personalized may fall outside that statutory right. Our seats are designed to fit specific motorcycle models. Whether a particular order is exempt depends on applicable law and how customized that order is. Where the exception applies, we do not offer a 14-day change-of-mind return. Where it does not apply, the statutory right remains.
For orders shipped to the United States or Japan, we generally do not accept a return or exchange for a non-quality reason, so there is no change-of-mind window. You can still contact us after delivery about a defect, shipping damage, or an incorrect item.
For an eligible withdrawal by a consumer in the European Union, we process the refund within 14 days of receiving the withdrawal notice, as applicable law requires. We may withhold the refund until we receive the goods back, or until you send evidence that you shipped them, whichever is first.
For an eligible cancellation by a consumer in the United Kingdom, we process the refund within 14 days of receiving the returned goods, or evidence that you sent them, whichever is first.
For any other approved refund, including a confirmed defect, shipping damage, or incorrect item, we email you after we receive and inspect the return, then issue an eligible refund to the original payment method. Your bank or payment provider may need more time to post it. We will not delay a statutory refund only because our own inspection is unfinished.
This policy does not state a number of business days for refunds after inspection. That timing is confirmed with support@3dthinkpro.com.
For a non-quality return or exchange that we approve, the product should generally meet all of these conditions:
These conditions do not limit a statutory right to cancel, to inspect the product in the ordinary way, or to a remedy for defective goods.
If handling goes beyond what is reasonably needed to inspect the product, and the law allows it, we may deduct an appropriate amount from the refund.
If the product arrives with a manufacturing defect, is damaged in transit, or does not match the order, email support@3dthinkpro.com as soon as you can. Include the order number, a description of the issue, and photos or a video when you have them.
We review the report and, in line with applicable law and the circumstances, offer an appropriate remedy. That may be a repair, a replacement, a refund, or another suitable remedy. For a confirmed defect, shipping damage, or incorrect item, 3DThinkPro pays the necessary return or exchange shipping.
Nothing in this section limits another remedy the law gives you.
Because these products are made to fit specific motorcycle models and are sold as customized products, we generally do not accept a change-of-mind return or exchange, unless applicable law requires it.
You may still email a special request. We look at the order and the condition of the product. Send the product back only after we agree to the extra service and send instructions. Use a tracked shipping service when you can.
A motorcycle seat can show ordinary wear in normal use. We generally do not offer a voluntary return or exchange for that ordinary wear, or for damage from improper installation, misuse, an accident, an unauthorized modification, or a failure to follow the product instructions.
A manufacturing defect, a material defect, or a failure to meet a legal quality or durability requirement can still be raised under your statutory rights.
Email us before you return a product for an exchange. Exchanges depend on stock.
For a confirmed manufacturing defect, shipping damage, or incorrect item, we cover the shipping cost of the exchange.
We generally do not offer a change-of-mind exchange. If we agree to an extra exchange, you pay the return shipping unless the law requires otherwise.
A consumer in the European Union who buys online may withdraw within 14 days after the day the goods are received, without giving a reason, unless a statutory exception applies.
Where that right applies, tell us within the 14-day period, then return the goods within a further 14 days. You pay the direct cost of the return unless we agree otherwise or the law requires otherwise.
For an eligible withdrawal, we refund the product price and any original delivery charge you actually paid that the law says must be refunded. Outbound shipping is calculated at Shopify checkout. If that checkout did not charge a delivery fee, there is no delivery charge to refund.
We process the refund within 14 days of receiving your withdrawal notice. We may withhold it until we have the goods back, or evidence that you sent them, whichever is first.
A consumer in the United Kingdom who buys online may cancel within 14 days after the day the goods are received, without giving a reason, unless a statutory exception applies.
Where that right applies, tell us within the cancellation period and return the goods within a further 14 days. You pay the direct cost of the return unless we agree otherwise or the law requires otherwise.
For an eligible cancellation, we refund the product price and any original delivery charge you actually paid that the law says must be refunded. If checkout did not charge a delivery fee, there is no delivery charge to refund.
We process the refund within 14 days of receiving the returned goods, or evidence that you sent them, whichever is first.
For an order shipped to the United States, we generally do not accept a return or exchange for a non-quality reason. You may email a special request. If we agree, you pay the return shipping unless applicable law requires otherwise.
A manufacturing defect, shipping damage, or an incorrect item can still be reported. For a confirmed case, 3DThinkPro pays the necessary return or exchange shipping and offers a remedy the law and the circumstances support. This does not affect a right under United States federal or state law.
For an order shipped to Japan, we generally do not accept a return or exchange for a non-quality reason. You may email a special request. If we agree, you pay the return shipping unless applicable law requires otherwise.
For a confirmed manufacturing defect, shipping damage, or incorrect item, 3DThinkPro pays the necessary return or exchange shipping. This does not affect a right under Japanese law.
Email support@3dthinkpro.com with the order number and the reason. We review the request and send instructions when a return is accepted.
Follow the return instructions we email you. Returns are arranged with support@3dthinkpro.com.
A consumer who is using a statutory right to cancel or withdraw may give valid notice as the law requires, without waiting for our approval.
After we receive and inspect a returned product, we process the refund or exchange under this policy.
Eligible refunds are generally issued to the original payment method. We deduct an amount only where the law allows it and we have told you about the deduction.
If a refund you were told was approved does not appear after a reasonable time, email support@3dthinkpro.com.
3DThinkPro customer service is operated by Sandi Holdings Limited.
No. 2R Sai Yeung Choi Street South, Mong Kok, Kowloon, Hong Kong SAR, China
Email: support@3dthinkpro.com
Nothing in this policy excludes, restricts, or limits a consumer right that cannot legally be excluded or restricted. Where a consumer law gives you greater protection than this policy, that law prevails.